Ticket Pricing and Fees
Availability:
Given that GETMEPASS sells tickets on behalf of Event Partners, GETMEPASS does not determine seating layouts or when tickets go on sale as these decisions are made by the Event Partner. Tickets are generally sold through several distribution points, including online, contact centres, outlets and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the Event. However, GETMEPASS does not control this inventory or its availability.
Pricing:
In many circumstances, ticket prices are set at the time of the initial on-sale and stay the same until the Event. Prices may also be changed by Event Partners for a variety of reasons (e.g. marketing promotions). You will not be entitled to a refund or credit if
the price you paid for a ticket was at any time before you purchased your ticket less than the price you paid; or
the price of any other ticket to the relevant Event (whether in the same location or price category or otherwise) is subsequently reduced after you purchase your ticket.
Fees:
The price shown for tickets on a Site may exclude charges such as sales and services tax, handling fees, delivery fees and other fees and charges which are payable solely by the purchaser of the tickets. Handling fees cover the costs of providing ticketing services, including things like courier charges, infrastructure costs and operating an internet site. Handling fees vary depending on the Event and are agreed between the relevant Event Partner and GETMEPASS (“Handling Fees”). The delivery fee depends on which delivery option/s are available and selected by you at checkout (“Delivery Fees”).
Pricing Errors:
If we discover an error in the price of tickets you have ordered or purchased (regardless of the source of that error, and whether it was an error in a price posted on a Site or otherwise communicated to you), we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a full refund from us. Cancelled and Rescheduled Events
Notification:
If an Event is cancelled or rescheduled, we will use reasonable endeavours to notify you once we have received the relevant information and authorisation from our Event Partner. If you book online, we will use your GETMEPASS’s account contact details, so you should ensure these details remain up to date. However, we cannot guarantee that you will be informed of such cancellation or rescheduling before the date of the Event. It is your responsibility to ascertain whether an Event has been cancelled or rescheduled and the date and time of any rescheduled Event.
Cancellation:
If an Event for which you have purchased tickets is cancelled in full (and not rescheduled), your order will be cancelled, and you will be refunded the price of your tickets (unless required by the Consumer Protection Act 1999, our Handling Fees and Delivery Fees will not be refundable for Events, where this is specified in the event information for the Event). If you have purchased tickets for an Event that takes place over several days and one or more days (but not all days) are cancelled, you may only be offered a proportionate partial refund.
Rescheduled Events:
If an Event for which you have purchased tickets is rescheduled, tickets will be valid for the new date (or you will be offered tickets of a value corresponding with your original tickets for the rescheduled Event) subject to availability. For the avoidance of doubt, no refunds will be available until the new date is announced (which will be done within a reasonable time) to allow the Event Partner time to make arrangements for the rescheduled Event.
Event Specific Refund Terms:
Event Partners may have Event Specific Terms which provide that no refunds are payable or provide for other remedies in place of a refund (such as an exchange) in certain circumstances where a refund is not required by applicable law ('Event Specific Refund Terms'). Any Event Specific Refund terms shall take precedence over the refund terms set out at above. Where an Event Partner does approve refunds we may notify you of the timeframe for requesting a refund (which will be a reasonable period from the time that it is announced that the Event Partner will make refunds available) and you must notify us before the specified deadline that you wish to obtain a refund of the sale price of your Tickets (unless required by Consumer Protection Act 1999, our Handling Fees and Delivery Fees will not be refundable for Events, where this is specified in the event information for the Event). Failure to notify us by any reasonable specified deadline that you require a refund will be deemed to be a reconfirmation of your order for Tickets for the Event, and you will not be able to claim a refund.
Refunds Generally:
Refunds will be made using the same means of payment as you used for the initial purchase. Unless required by Consumer Protection Act 1999, our Handling Fees and Delivery Fees will not be refundable for Events, where this is specified in the event information for the Event. Refunds, Exchanges and Replacement Tickets Before purchasing tickets, carefully review the Event and seat selection details. GETMEPASS does not issue an exchange or refund for a lost, stolen, damaged or destroyed ticket (including where a ticket does not arrive in the mail) unless
GETMEPASS can identify at the Venue the actual seat corresponding to the ticket for that Event, or in the case of a general admission ticket, GETMEPASS is able to identify (acting reasonably) and cancel the relevant ticket, and
you give GETMEPASS a reasonable amount of notice ahead of the Event that the ticket has been lost, stolen, damaged or destroyed, in which case GETMEPASS will issue a replacement ticket to you for a reasonable administration fee.
A change in personal circumstances does not entitle a ticket holder to return or exchange a ticket. Subject to any statutory rights of refund (including, without limitation, the provisions of the Consumer Protection Act 1999), if an Event takes place, then generally there is no right to a refund or exchange, including where a ticket holder cannot attend because of adverse weather conditions. Delivery of Tickets and Venue Pick Up
GETMEPASS can identify at the Venue the actual seat corresponding to the ticket for that Event, or in the case of a general admission ticket, GETMEPASS is able to identify (acting reasonably) and cancel the relevant ticket, and
you give GETMEPASS a reasonable amount of notice ahead of the Event that the ticket has been lost, stolen, damaged or destroyed, in which case GETMEPASS will issue a replacement ticket to you for a reasonable administration fee.
A change in personal circumstances does not entitle a ticket holder to return or exchange a ticket. Subject to any statutory rights of refund (including, without limitation, the provisions of the Consumer Protection Act 1999), if an Event takes place, then generally there is no right to a refund or exchange, including where a ticket holder cannot attend because of adverse weather conditions. Delivery of Tickets and Venue Pick Up
Ticket Delay:
For some Events, the event information and your ticket order confirmation will specify that tickets will not be issued or dispatched until a specified time, which may be closer to the time of the Event. This can help reduce unlawful resale of tickets. In these cases, GETMEPASS shall not be required to issue or dispatch the tickets until the specified time.
E-delivery:
If an e-delivery option is available, you are responsible for either
ensuring that you log into the GETMEPASS’s App or your GETMEPASS’s account (as applicable) and download your tickets in good time prior to the Event; or
providing a valid email address for e-delivery of tickets and ensuring that you are able to receive delivery of the tickets by email (for example by ensuring that your email mailbox does not reject, bounce or otherwise prevent any relevant emails from being delivered, and by checking your email mailbox regularly (including junk or spam folders)), or in the case of mobile tickets, that you have a mobile device capable of accessing mobile tickets.
Failure to accept delivery:
We shall not be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of tickets (whether physically or via mobile or email, as applicable) or your failure to download tickets from your GETMEPASS’s account (including via the GETMEPASS’s App or another Site, as applicable).
Venue Pick Up:
Regardless of the method of delivery you select at purchase, we reserve the right to make tickets available for collection by you at the Venue box office or at another designated ticket collection point. We will notify you by SMS, telephone or email of the arrangements for collection if this becomes necessary. You may be required to provide your booking confirmation email, authorisation letter (if collecting on behalf of another person) and your NRIC/photo ID to collect tickets, as well as the credit or debit card used to make the order.
Check your Tickets:
It is your responsibility to check your tickets immediately once they have been delivered as mistakes cannot always be rectified. You should contact us immediately if there is a mistake or error with your tickets, or if you do not receive your tickets as ordered and/or as described in your order confirmation. We may not be able to assist you if you do not inform us of any errors that are reasonably obvious from inspection of your tickets within 5 days of receipt (and/or in good time prior to the Event’s date).
Delivery by mail:
If you have selected delivery through the mail, please allow at least 14 days after your order is made to receive your tickets. GETMEPASS sends tickets to the billing address of the charge card holder. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. Recording, Transmission and Exhibition Cameras, video and audio recorders, mobile phones and pagers may not be permitted in certain venues. You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You grant permission to the Event Partner to utilise your image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the Event (regardless of whether before, during or after the Event) in any medium or context without further authorisation or compensation. You may be requested to submit yourself and your belongings to a search on entry to an event for which you hold a ticket. By purchasing a ticket from us or using a ticket to gain entry into an Event, you consent to such searches and waive any related claims that may arise (to the extent permissible by law). If you withdraw your consent to such searches, you may be denied entry to the Event without refund or other compensation. Event Partner rules may prohibit certain items from being brought into the Venue, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers. Such items may be confiscated and neither GETMEPASS, Event Partners nor the Venue accept any responsibility for confiscated items.